FAQs

Please inspect your tuber(s) promptly upon receiving your order. If you have concerns, contact us within 48 hours of delivery or pickup with your concerns, order number, and clear photos of the tuber(s) in question. For shipped orders, photos of the original packaging and shipping label are also required.

Claims submitted after the 48-hour inspection window or without photo documentation cannot be reviewed. Full details are outlined in our Return & Refund Policy.

Each tuber is inspected prior to shipping to ensure it is firm, healthy, and has at least one confirmed eye at the time of packing.

Tubers are shipped while dormant and are not pre-sprouted prior to shipping, as dormant tubers handle transit more safely. Some tubers may naturally begin to pre-sprout before or shortly after arrival — this is normal and does not affect planting.

We guarantee that tubers are healthy and meet our quality standards at the time of shipment. However, we cannot guarantee growth, bloom performance, or overall plant success after tubers have shipped, as these depend on environmental conditions, storage, planting practices and care, beyond our control. Full details are outlined in our Return & Refund Policy.

Every effort is made to ensure accurate labeling at all stages of dividing, storage, and shipping. Tubers are carefully labeled during the division process and handled with care throughout the season. However, as with all dahlia growers, labeling errors can occasionally occur.

Due to the nature of dahlia cultivation and the difficulty of verifying claims once plants are grown in individual gardens, Baby Bird Blooms does not guarantee variety accuracy and cannot offer refunds, replacements, or store credit for suspected mislabeled tubers.

Full details are outlined in our Return & Refund Policy.

Occasionally a dahlia tuber may not bloom in our garden before the first frost or may become separated from its original label during digging and division. Rather than discard healthy tubers, we offer them at a discounted price as Unverified Tubers, Mystery Tubers, or Mystery Packs.

All these tubers are grown in our garden and are individually inspected to ensure they are healthy and contain at least one viable eye before being sold.

Because the bloom has not been confirmed in our garden—or the original label has been lost—the exact variety or bloom characteristics may remain unknown until the plant flowers in your garden.

For full details, please review our Return & Refund Policy.